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Fibit at the beach?

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‎07-07-2023 00:50

‎07-07-2023 00:50

I wore my Fitbit in the beach today for a max of twenty minutes and now it has stopped working. I’ve rinced it off and plugged it in to charge but it is no longer working any tips?

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‎07-07-2023 02:55

‎07-07-2023 02:55

Welcome to the Fitbit community, @Chelslee!

Sad to hear your Charge 5 isn't working as expected. As a first attempt to get things fixed I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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