08-15-2022 17:23
08-15-2022 17:23
Ever since I did the recent update (Wednesday, August 10th), my Charge 5 hasn’t been working properly. The FitBit logo pops up on my screen and doesn’t go away. I can’t sync my device. It’s horrible and frustrating because I only had this Charge 5 since May 2022.
08-16-2022 02:08
08-16-2022 02:08
Hello @Torr02
Have you tried restarted your device ?
08-19-2022 05:28
08-19-2022 16:46 - edited 08-19-2022 17:24
08-19-2022 16:46 - edited 08-19-2022 17:24
@SebWotan @Torr02 Count me as another person with the same problem. Previously to this I was having the battery draining issue with the latest firmware update. Now I can't even use the Charge 5 at all. This has gone from bad to worse.
I just got off the phone with the warranty department. I followed all of their instructions, and had to send a video of the Charge 5. I'm supposed to be receiving a new device.
08-21-2022 07:25
08-21-2022 07:25
In that case, I propose you contact Fitbit support and see if you can get an exchange of your device.
08-21-2022 08:14
08-21-2022 08:14
Mine has same problem. Is there a system wide issue?
08-30-2022 14:58
08-30-2022 14:58
I have same problem. Nothing I do seems to fix it. This has happened two or three times. And then out of the blue it starts working. Sometimes for a week sometimes for a hour.