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Fitbit Android App with Charge 5 losing activities in app dashboard

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‎01-17-2023 09:51

‎01-17-2023 09:51

Hello,

 

I noticed while checked my pace for prior walks that the period from Jan 1 to 7 is not displaying all three walks. It randomly changes between Jan 3 and Jan 6, and will no longer display Jan 5.

 

Additionally the total exercise minutes is only what is displayed, but the number of days worked out is correct. I can confirm on the website that these events exist and I know that they were previously in the app:

 

Track activities on Fitbit website:

Crombinator_0-1673977594469.png

Track activities in app:

Crombinator_1-1673977836204.png

 

The steps I have followed so far are:

1. Stop and restart the app

2. Stop the app, turn off bluetooth, turn on bluetooth, and restart the app

3. Restart my phone

4. Uninstall the app, and reinstall

 

I remember this would happen occasionally with my Charge 4, but it would always resolve itself by closing and re-opening the app or often just scrolling back and forth. Is there anything else I can try to resolve this issue?

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‎01-17-2023 10:48 - edited ‎01-17-2023 11:05

‎01-17-2023 10:48 - edited ‎01-17-2023 11:05

Now it appears the GPS data from my walk today has cleared, and when I try to share the GPS data it just returns "unknown error"

And on additional review this appears to be an issue with the Android app, the iOS app shows all data.

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‎01-17-2023 11:42 - edited ‎01-17-2023 14:19

‎01-17-2023 11:42 - edited ‎01-17-2023 14:19

Based on further review I feel like this could be an issue with the version 3.73 Android app, and so this thread probably should be moved there. As noted there is no issue with the iOS display. Additional steps to resolve were:

 

1. Clear cache

2. Remove the Charge 5 from the app, and add it back

3. Attempted to Force Stop the app to see if could trigger a re-download of assets

For the iPhone app I know it is not pulling that data from my watch, so it appears it is downloading and syncing from the data that is stored in the cloud.

 

Information for that forum would be:

1. Fitbit: Charge 5 with 57.20001.188.58 firmware

2. Android application: Version 3.73 (Build 37381041) - note: prior to application update the current run was showing the map correctly

3. Phone: Samsung S20 FE 5G (Model SM-G781W) - One UI Version 5.0 - Android version 13 Kernel 4.19.11325310050

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