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Fitbit App forgot my step steak

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‎08-24-2023 17:03 - last edited on ‎08-31-2023 07:00 by Moderator Alum

‎08-24-2023 17:03 - last edited on ‎08-31-2023 07:00 by Moderator Alum

I have been traveling and during that time the Fitbit App seems to have forgot my step steak.  It was over 760 and dated back to July 16, 2021.  Now it says my streak is six even though it reads that I got well over 10k each day and never missed a day. Is there a way to fix this or should I look to another company that can adequately track statistics.  Those are the only two options.

 

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‎08-31-2023 06:59

‎08-31-2023 06:59

Hi, it's good to see you visiting the community forums, @Goondal. 

Thanks for all the details provided and for your feedback regarding the issue you're experiencing with your step streak.   

Please keep in mind this issue has been reported to our team and while there isn't a time frame for the fix, please know they're working to get this resolved. I'm sorry to see that you experienced this problem. Your comments are really important in the process to continue improving the quality of products and services. 

Davide | Italian and English Community Moderator, Fitbit


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