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Fitbit Charge 5 ECG error

‎09-29-2025 04:44

‎09-29-2025 04:44

Hi everyone!

I have just bought a Fitbit Charge 5 for the ECG functionality of it. I fulfilled the requirements of it, could download the ECG app to the Tracker, however when starting the measurement procesure it says: "Error: Please reopen the application. Done (blue button)" 

I have an urgent need for the ECG function because of my health conditions. How could this issue be solved?

I've found similar threads, but they are old, I would be intrigued by the current situation of the problem, in the end of September, 2025.

Thanks for any advice or assistance on the topic in advance!

 

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‎09-29-2025 10:00

‎09-29-2025 10:00

I attach photos related to my issue, so you can visualise better.

1000033139.jpg

 

1000033138.jpg

 

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