Fitbit Charge 5: Nothing working/tracking except for the clock

[Holly23]

I've been having syncing issues with my Fitbit Charge 5 all day today and have tried all of the troubleshooting tips except for uninstalling the app then reinstalling it.  I made sure I fully charged it today and except for the syncing issue with the phone it seemed to be working.  Now all of a sudden the only thing that's working is the clock.  The lights on the back (green/red) are not working.  I just purchased this on August 4, 2022, so I've only had it for 2 months.  ???  Please advise.

[DavideFitbit]

Hi, thank you for sharing all these details about the issue you're experiencing with your Charge 5, @Holly23. 

Let me know if you're able to access to any apps or menus on your device or if it's stuck on the clock screen and not responding to touch. In the meantime, please complete a three pulse restart using the charging cable:  

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If the screen is indeed responding, please go to the settings app on your Charge 5 and make sure the Heart Rate feature is turned On. Regarding the problem to sync your device, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again. 
• Follow the steps listed here if you continue to have the same problem. 
• Make sure to check the compatibility requirements listed here.
• Keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around. 

[Holly23]

Thank you for your reply.  I tried rebooting through the actual Fitbit yesterday afternoon once more to see if it would work and that's when it started working.  This morning it was syncing again and seems to be working now.  These tips will be a nice resource in case I start having issues with it again.  Again, thank you.

[DavideFitbit]

@Holly23 That's great news! Thank you for sharing this update. 

Have a great day. 😁