Fitbit Charge 5 band connector broke

[windy22]

My Fitbit Charge 5 band connector broke yesterday and is unusable.   My Fitbit is 18 months old.  I contacted Fitbit  and it is past the warrenty.   They offered me 35% a new purchase.  Be forewarned that the Fitbit Charge 2/4/5/products never lasted more then 18-24 months for me.    I've been a faithful Fitbit customer since 2015 but have finally said enough.   If they won't fix the product, nor support the customer I'm switching. 

Moderator edit: subject updated for clarity

[DavideFitbit · Accepted solution]

Hi, welcome back to the Fitbit Community forums, @windy22. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. I'm sorry to see that you experienced this problem. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they need to adhere to the official warranty policy, this would start counting from the original date of purchase. In this case, I recommend that you continue the communication with the Customer Support team so they can let you know if there are any options available for you. 

Thank you for taking the time to share your feedback regarding the quality; comments from users are always useful to continue to improving the quality of products and services. 

Have a good day. 

[boots-see]

Fitbit will not do anything about the band connector breakage, it's a bad design that will break not if. see my photos of my Charge 4 that had three of the four attachment posts broken. They hide behind the "warranty" with a 35% discount on another product that will break.

https://photos.google.com/share/AF1QipPXETk3XkM1weEyCguyARieJtY8vJZFMObPPBDX0voYeeYEh2AUYHVMYI8727lD...

[DavideFitbit]

@boots-see Thanks for sharing your feedback and experience with this problem. 

If you already have a case created with the Customer Support team, please make sure to continue the communication with them so they can let you know if there are any other options available for you or so they can provide you with more information about the status of your warranty. 

See you around. 

[Goone]

Thanks for bringing this up. My Charge 4 was the same way..one broken connector then their free replacement had a broken connector. Warranty expired and a measly 35% off. Charge 5 suffers the same thing and I won't buy their products until they fix this or offer a repair service.

Their product testing is horrendous if this happened before.

[DavideFitbit]

@Goone Thanks for sharing all your feedback and experience with this issue. I'm sorry to see that you had this inconvenience with the Charge 4. 

The team continues to work to improve the quality and your feedback is an important part of that process. 

Have a good day.