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Fitbit Charge 5 flickering but still tracking steps

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‎12-25-2022 10:02 - last edited on ‎12-26-2022 11:33 by Fitbit Moderator

‎12-25-2022 10:02 - last edited on ‎12-26-2022 11:33 by Fitbit Moderator

This morning Christmas day my charge 5 was just a white screen. If I keep tapping I would get the time but it is flickering. I tried the reset with the usb cord. I also removed my device from the app and uninstalled and then reinstalled the app and he device. Not sure what else I can do. It's been my best friend for a year now tracking my steps and logging my calorie intake as I took a health journey. I'm hoping it's a simple fix. Any help us welcomed. 

 

 

Moderator edit: format. 

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‎12-26-2022 11:38 - edited ‎12-26-2022 11:39

‎12-26-2022 11:38 - edited ‎12-26-2022 11:39

Welcome to the Fitbit Community, @Momzie9397. I'm sorry to hear your Charge 5 has a flickering screen and thank you for letting us know that you have tried the reset with the USB cord.

 

I noticed that you already got in touch with our team and received assistance. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎12-26-2022 11:38 - edited ‎12-26-2022 11:39

‎12-26-2022 11:38 - edited ‎12-26-2022 11:39

Welcome to the Fitbit Community, @Momzie9397. I'm sorry to hear your Charge 5 has a flickering screen and thank you for letting us know that you have tried the reset with the USB cord.

 

I noticed that you already got in touch with our team and received assistance. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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