Fitbit Charge 5 not working

[dkat]

How do I get support from Fitbit. My Charge 5 is less than 2 years old and has just stopped working. I have done everything that has been suggested on every post I can find on this issue. At one point it was restarting on its own in a continuous cycle. I eventually got it to STOP doing that but now it says it is not on my wrist if I try to do any measurement. Yes I changed the clock. Yes I restarted it (well that was after I got it to STOP restarting on its own continuously). Yes it is fully charged. I cannot get onto a chat. Everything I try to get support sends me back to this forum. I am deeply disappointed in Google. 

[Fatbob13]

Unfortunately have had the same happen to me today, working perfectly OK, then nothing, no real support or help from helpline even after protracted chat/messaging.

Mainly deflection for the planned/designed obsolescence of their devices/trackers!

Hope you have better luck getting a resolution.

[RiekoC · Accepted solution]

Hello @dkat 

Here's the link to contact Fitbit Support (<-- click link). Complete the prompts until you get the option to chat or call.

[dkat]

Thanks, that in fact did work where everything else I tried did not. After they told me to do everything that I had already done and that did not work, they took a very long time to find that after less than 18 months my Charge5 is out of warranty. They did give me a code for 50% off if I do want to replace it but I can't use it until I get back to the US. I will have a couple of months to decide if I want a device with less than a 2 year life time.