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Fitbit Charge 5 stop working after swimming

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‎03-20-2023 17:15 - last edited on ‎03-21-2023 17:52 by Fitbit Moderator

‎03-20-2023 17:15 - last edited on ‎03-21-2023 17:52 by Fitbit Moderator

Purchased Fitbit Charge 5 in Dec 2022

put on water lock when exercising (swimming)

it has not come back to life 

I’ve tried pressing  cable as per troubleshooting it does however vibrate

removed app on iPhone and reinstalled 

tried different charger usb cable wall socket 

Have contacted Fitbit twice now and they no help say they sending me email but nothing happens 

this Fitbit is less than 3 months old 

very frustrated 

can anyone please help 

 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-21-2023 11:45 - edited ‎03-21-2023 11:50

‎03-21-2023 11:45 - edited ‎03-21-2023 11:50

Water lock prevents contact with water resulting in unwanted button press/tap events. It does not make the device become waterproof. I don't know what the device waterproof rating is.

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