Fitbit Charge 5 unresponsive and not charging

[AxelHooper]

I recently got a charge 5, upon receiving it I put it on charge as per the instructions. I left it on charge for an hour, there was never a charging screen once. It also won't respond if I try tapping the screen twice. I've tried rebooting it via the button on the charging cord upwards of 30 times, (Pressing the button three times, one second interval, waiting 10 seconds, then another 15 before trying again) I've had no luck with any of it. Is there anything else I can do?

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @AxelHooper ! Welcome to the community ! 

Thanks for your message ! I'm sorry to hear your Charge 5 is unresponsive and not charging. 

Could you please verify the solutions shown in the following help article ? Why isn't my Fitbit device's battery charging?

[Bassguy57]

I’m sad….. mine is dead as well. 

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Mine will charge up 100% and die in a few hours. Face is blank, but I’m getting info on my iPhone app….

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Moderator edit - Merged messages

[MarioSFitbit]

Hi @Bassguy57 ! Welcome back to the forums !
Thank you for your message. I'm sorry to hear your Charge 5 has a blank screen but getting information on your app. Let me propose you something else : 

Restart your device as shown in the following help article : How do I restart my Fitbit device?
Change the clock face as explained here : How do I change the clock face on my Fitbit device?

[Bassguy57]

Exact same! I’ve tried all of that multiple times to no avail.

Moderator edit: merged reply

[MarioSFitbit]

Hi @Bassguy57 ! Welcome back to the Community. 

I appreciate a lot your message and all your troubleshooting efforts.
I'm really sorry to hear that you already tried the proposed steps with no results. 

Since you have tried the troubleshooting procedures and considering the issues with your Charge 5, I recommend you to follow the link in order to contact support, as they have more tools to find your options. What can we help with?