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Charge 5 won't charge anymore

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‎02-14-2025 20:45 - last edited on ‎02-17-2025 10:10 by Fitbit Moderator

‎02-14-2025 20:45 - last edited on ‎02-17-2025 10:10 by Fitbit Moderator

Three days ago I noticed my Charge 5 was losing battery power quickly, lasting less than a day. When I recharged, it would charge only to 99%, never to 100%, as before. Last night I left it plugged in to charge all night. When I disconnected to wear it, the percentage dropped from 99% to 1% right away. I have tried resetting on my own. I called Fitbit support and the guy had me push the button on the cable three times, issued a ticket number and said good luck. I tried charging again, same behavior, drops to 1%. I suspect this is planned obsolescence as on my Charge 2 several years ago. Last time, Fitbit offered a discount on a new device. I guess this is how they keep people hooked on their products.

Update: I forgot nto mention: But today I got a 9-year anniversary badge. So I suppose I should be happy!

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-18-2025 13:44 - edited ‎02-18-2025 13:44

‎02-18-2025 13:44 - edited ‎02-18-2025 13:44

Update 2: And so far, no response from Fitbit to my email asking what's the next step.

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‎02-18-2025 19:41

In response to nacinla

‎02-18-2025 19:41

Hey there @nacinla, welcome back to the Fitbit Community! 

Thank you for letting us know about the issue you're experiencing with your Charge 5 battery.

I understand your frustration with the delayed response from our support team. We appreciate your patience as we're currently experiencing a high volume of support requests.

Please keep an eye on your email, as you should receive a response soon.

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