My Charge 5 isn't charging

[montreal59]

The Charge 5 is my 3rd Fitbit in 6 years.

It will no longer charge properly, shuts down during an activity and will not monitor sleep on a consistent level.

Beyond frustrated.

I’m out.

[EstuardoFitbit]

Hello @montreal59, welcome to the Community!

Thank you for sharing your feedback. I am very sorry to hear about the difficulties you have been experiencing with your Charge 5. I understand your frustration, and I want to help.

There might be a lot of reasons or possible causes affecting your device, please refer to our help articles on Why isn't my Fitbit device charging? and How do I restart my Fitbit device?.

For troubleshooting tips on sleep tracking, you can find helpful information in this resource: How do I track my sleep with my Fitbit device?.

[montreal59]

I have tried all possible trouble shooting for my Charge 5. I don’t even
have access to the settings on my watch to restart it!
So frustrating. And I have been a loyal customer too. It’s been a
disappointment when I’ve paid a lot for my Fitbit products and they only
last for a short period of time.

Time for a change.