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Charge 5 and phone not syncing

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

Fitbit shows 1 activity day when the phone shows the correct 3 days. I’ve tried doing a sync several times but fit bit watch doesn’t update. 

 

Moderator edit: clarified subject.

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yesterday

yesterday

Welcome back to the community forums @JayWE. 

Thank you for sharing the inquiry regarding the Charge 5. 

Please confirm that you have followed the steps listed in this help article: Why won't my Fitbit device sync? 

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