Fitbit app Update feedback

[Shelli-]

The latest app update for my charge 5 is just awful. Not only is the layout impossible - not remotely intuitive or user friendly, all the data is off - it won’t log my sleep correctly anymore (usually says I slept 2 hours or no hours at all when I slept 7). Resting HR is messed up. 

I’ve worn Fitbit Charge for a few years and have had ever version since version 2. But if there’s not a fix soon, I’ll be tossing this thing and going to another brand altogether. This does absolutely nothing at all to meet my purpose in wearing it. Major QA fail this update! And major thumbs down on the design 

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Seems like they didn’t both beta testing it at all before the release! I’ve
loved Fitbit for 5 years now and haven’t been tempted to look elsewhere but
I sure am now. My sleep and HR are all messed up too. And they’ve had
plenty of time to fix the glitch since the update - almost seems like this
is what it is going to be!

Moderator Edit: Clarified subject.

[AlaskaJack]

I agree totally.  I am looking elsewhere for a new fitness monitor.  Like others, I have worn the fitbit for years, but it no longer tracks accurately.  The new graphics are terrible.

[Collins12]

I agree. I have been a long-time Fitbit user, and now for the first time I am switching to Apple. My issues started with the upgrade of last fall. Since the upgrade my sleep tracking has been horribly wrong. It is so wrong that to check it I borrowed a sleep monitor from my family doctor and the results of it compared to my Fitbit was hours off! I loved my Fitbit before the upgrade. Now, I am lost as a customer, switching to Apple, and Fitbit does not seem to even care. I have heard from many others with Fitbits that the upgrade last fall ruined the sleep tracking and caused other issues. If Fitbit even cared about keeping its customers, it would either undo the upgrade....or fix it! Goodbye Fitbit....we're breaking up.

[Serijna]

Could not possibly agree more! It's so bad combined with no real 3rd party app support (think spotify) on latest versa I'll never buy another fitbit!

[Houdini_hammy]

The new App sucks!!!! They won’t listen to their customers. Sad really.. Fit bits fall from grace has started.. Google is too big and doesn’t care about us little guys..