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Fitbit app opens, but I can’t scroll through it

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‎06-17-2023 14:47 - last edited on ‎06-18-2023 05:20 by Moderator Alum

‎06-17-2023 14:47 - last edited on ‎06-18-2023 05:20 by Moderator Alum

My Fitbit app opens, but I can’t scroll through it, seems frozen. Any suggestions? 

 

Moderator edit: subject updated for clarity

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2 REPLIES 2

‎06-17-2023 17:08

‎06-17-2023 17:08

Force close the app and open it again.  If that doesn't work, clear the app cache.

Kristen | USA Cruising through the Lifestyle Forums

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Best Answer

‎06-18-2023 05:20

‎06-18-2023 05:20

Hi, it's good to see you visiting the community for the first time, @Claretbumble. 

Thanks for the details provided about this inconvenience with your Fitbit app. 

Let me know if your app is working again after the steps @DramaQueenDiva shared earlier. If the issue persists, let me know if you're seeing any specific error message as well and try:

  • Logging out from the app.
  • Restarting your phone.
  • Logging back in to check if your app works properly.  
Davide | Italian and English Community Moderator, Fitbit


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