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Fitbit app won't open

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‎06-17-2024 14:11 - last edited on ‎06-18-2024 05:28 by Fitbit Moderator

‎06-17-2024 14:11 - last edited on ‎06-18-2024 05:28 by Fitbit Moderator

I have been trying to login in my account and open the app on my Fitbit 5 for two days. It just does not work and takes me directly to Active Fit. I went through all the troubleshooting steps suggested on this community and on youtube. It just doesn't open numerous times.

This already happened to me in March and April this year. I lost all my steps back then and it is happening again. Any advice?

Moderator Edit: Clarified subject

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‎06-18-2024 05:31

‎06-18-2024 05:31

Hi there, @Malvina1208. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Fitbit app is still not opening. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done, I'd recommend trying the following:

  1. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop. 
  2. Reboot your phone. 
Maria | Community Moderator, Fitbit


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