Fitbit app won't show my AFib data

[Dirtbeard]

Two weeks ago I lost access to all irregular rhythm notifications, data, and history. I am running Version 4.04 of the Android App and have been told I need to update to Version 4.06. Unfortunately, no one knows (or will tell me) when this will be pushed out to the Google Play Store. Do I need a Premium Membership for this access?

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Hi @Dirtbeard  no, Premium doesn't push the Android update out any faster. These updates appear to be rolled out in waves and you just need to wait until it's your turn. I have the same app version as you do.

[Dirtbeard]

Thanks @Odyssey13 - I hadn't thought about a relationship between membership and updates... I was thinking about the relationship between access to data and membership. I think it's coincidental, but I lost access just after letting the auto-renewal lapse. So far no one from support has mentioned that, and I researched it before letting it lapse. At this point there's little I can do except wait and hope it's all there when access is restored... plus the periodic emails to support reminding them it's still unavailable.

[Timmo70]

I'm in the same boat. Customer service has been no help yet.

[Hpbfitness]

Since tue Discover tab disappeared it has been impossible to find this info 

[RiekoC]

Hello @Hpbfitness 

Your irregular rhythm info is in the You tab in the updated Fitbit app, under Health Assessments. Let us know if you don't see it there.

[Dirtbeard]

In my case this stopped working over two weeks ago. When I try to access data or history I get a white screen and the app freezes.

[Timmo70]

The tab is there, but there is no info. When I tapped on the tab, the screen just went blank and froze. It should either give me info or say there was nothing detected. Now, the option is turned off and support can't figure out how to turn it back on - other than tell me to tap on the tab, but of course I can't do that because it goes to a blank screen and locks up.

[Dirtbeard]

Received app update. Didn't solve problem. Still cannot access irregular rhythm data or history. 

[RiekoC]

I've escalated this issue to the Fitbit team and will report back as soon as I have any new information.

[Dirtbeard]

Thank you.

[Moggy3576]

I can't see the Afib data in the app either from a Charge 5 - tap on tab, get a blank screen that freezes the Fitbit app in Android. Have to restart Fitbit to look at anything else.

[Dirtbeard]

No status change. Still cannot access data or history from app. And since through the app is the only way to access the data... the Charge 5 is useless.

[Dirtbeard]

The latest app update, to version 4.08, solved the problem.

[Dirtbeard]

Latest app update, to version 4.08, solved the problem.

[Moggy3576]

Any idea when version 4.08 will be available in the Play Store?

[RiekoC]

Hi @Dirtbeard 

Thank you for letting us know that the app update to version 4.08 has fixed the issue for you. Hopefully, this will be true for the other users with the same issue.

Hello @Moggy3576 ,

The app updates tend to rollout gradually. I'm still on Fitbit app version 4.06. We'll have to keep checking the Play store to see when the update will be available for us to install.

[Dirtbeard]

I was able to update to 4.08 yesterday, January 13. I am using an Android phone.

[Dirtbeard]

All my data/history was there too. I was able to update my spreadsheet without any data holes. 

[Moggy3576]

Thanks Dirtbeard, that's good to know. I'll just have to wait !!