help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit charge 5, the screen doesnt work.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2022 08:55

‎01-08-2022 08:55

The screen doesnt work on my new charge 5.. When I push the button on the charge, it vibrates and shows the fitbit logo for about 2sec, and then nothing. 

 

Cant go any futher with the installation. What am I doing wrong?

Best Answer
3 REPLIES 3

‎01-08-2022 14:40

‎01-08-2022 14:40

I think there is confusion with your question. the set up is done through your phone app. the only thing the fitbit displays prior to it is the code you need to get started. from there all the progress is visible on the app and maybe the progress bar on the tracker (I don't recall now). If you already have it set up and when you turn your wrist or tap the tracker, nothing displays, I would try to reset it to see if it will correct the problem. Here is a video that can help you with a reset.. https://www.youtube.com/watch?v=7h-vX1xbQOQ

 

Elena | Pennsylvania

https://www.youtube.com/watch?v=7h-vX1xbQOQ
youtube.com/watch?v=7h-vX1xbQOQ
Follow along as I show you how to restart Fitbit Charge 5 (which is the same as how to reboot Fitbit Charge 5). If your screen is black or unresponsive to taps and/or swipes, you'll need to use your charging cable (charger). ⏰ Timestamps: 0:00 - If you're Charge 5 *is* responding to taps and ...
Best Answer
0 Votes

‎01-09-2022 23:31

‎01-09-2022 23:31

same as my problem i did reset it too many times and nothing change 🥺🥺🥺

Best Answer
0 Votes

‎01-10-2022 04:04

In response to emili

‎01-10-2022 04:04

Mine is frozen on the logo screen , tried this reset , screen goes off for 3 seconds and then goes back to the logo screen .  If I unplug  from the charger the battery runs down fast and then switch's off . I then start recharge and just the logo comes up . 
only had this tracker for about 10 days 😞 

Best Answer