My experience with Charge 5 and Customer Service

[maksiong]

Charge 5 stopped measuring hr and all related stuff it's just a few months beyond warranty. The support provided with 35% and I ordered. However an open box arrived, after hours of calls, chats, emails, Google asked to PAY FULL price for a replacement! And pack and return the used one driving to some place!

Scam!!!(

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @maksiong. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear about the inconvenience you've been having with your Charge 5. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

[maksiong]

Update: according Google I need to buy a shipping box and then drive to the carrier to ship it.

Open box device arrived packed in one time use envelope so it cannot be reused.

Google sent me a used device when I paid for a brand new one and now forces to buy a box, drive miles, spend my time.