Fitbit logo keeps looping Charge 5

[MrsDubs]

Hi, 

my Charge 5 all of sudden displayed the Fitbit logo. I have tried resetting and it went black and struggled to come back on. It eventually did but the logo keeps flashing. I’ve cleaned the connectors but still no change. I purchased my watch on the 24 Feb and it’s not yet 6 months old. Frustrated 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @MrsDubs. 

I appreciate all the information provided about this issue with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed and you should be receiving a reply soon. 

Have a good day. 

[Notrunner]

Mine was doing that too.  Nothing worked.  I let it totally discharge, then put it back on the charger and did the push-button-on-USB-cable-three-times reset.  Got the clock face to come on...but display is otherwise not responding (no response to swipes), and battery loses 80% charge in 1 hour.  4 different "chat" sessions and still no idea what the solution is.  

[MrsDubs]

It is now Saturday 3 days without my Fitbit charge 5 that is less than 6 months old and no one has made contact! I am looking to take this further as I have consumer rights to have a replacement or my money returned in full! This is not acceptable FITBIT I will never purchase a watch from you again. Garmin or Apple will have my money. In these difficult times I feel robbed as I can’t afford a replacement and why should I when my Charge 5 is under warranty. I don’t appear to be the only individual suffering with this issue, imagine how you would feel if someone mugged you of £130 as this is how I feel and many others!! My reference no is 49736494 can someone please follow up immediately and I don’t want a templated response as you appear to send out. 

Unfortunately, that has not worked all I get is a blank screen and when it decides to reset I get the Fitbit logo. My charge 5 is still under warranty and I’ve heard nothing from support 

[DavideFitbit]

@Notrunner Thank you for sharing that you already tried the steps suggested and that you continue to experience the same problem. I've sent your information to the Support team again, but it seems that you've been in touch with them a few times and they've provided you with some instructions. In this case, I recommend that you continue the communication with them so they can provide you with the next steps. 

@MrsDubs I appreciate all your feedback and comments about this as well. I've sorry to see that you're having this issue with the display. I've been informed that you've also contacted the Customer Support team and they've provided you with more information. They will let you know how to proceed. 

See you around.