Charge 5 screen is going on and off

[AJAlfares]

I am having a problem in my Fitbit Charge 5

The screen is going on and off , has vertical lines too 

How can I fix it 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Community forums, @AJAlfares. 

I appreciate all the information that you've provided about this inconvenience with your Charge 5. 

If you haven't done so already, here are some general recommendations that are usually helpful with any type of display issues: 

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
4. If possible and if it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display or if you continue to see the vertical lines. 

Hope this helps, I'll be around. 

[wildangelgirl]

@DavideFitbit 

With all due respect sir, I am noticing you making this same kind of comment on many recent posts about issues with the Charge 5 model. Perhaps instead of telling all of us to try steps that we likely have already tried prior to seeking advice on this forum, you and your team should be looking into why so many of us are having the same problem. I did not start my own thread on this discussion board because I figured there were already so many threads posted so close together that Fitbit tech support would already be looking into the issue. Your comments suggest otherwise. 

[AJAlfares]

Thank you
I am going to try

Sent from my iPhone

[DavideFitbit]

@wildangelgirl I appreciate all your comments and feedback about this. This information has already been shared with the team, but we haven't received other updates for the moment. In the meantime, it's recommended to try the steps mentioned earlier and continue the communication with the Support team if the issue persists. Keep in mind that every case is evaluated individually.  

@AJAlfares Thank you for sharing your feedback about this. Let me know if you continue to experience the same inconvenience after the steps suggested earlier. 

I'll be around.