Fitbit not tracking exercise on the app

[JudithFere]

My charge 5 is no longer logging my exercise on the app - whether I run, swim or do a workout, nothing registers on the app on my phone.  If I open the app on my laptop, I can see no exercise has been registered for 2 weeks.  Should I remove the app and reinstall again?  advice very welcome.

[ManuFitbit]

Hi @JudithFere. Welcome to the community forums. 

Thank you for sharing the inquiry regarding your Fitbit app. Sorry to know the inconvenience. 

Please, try to perform the following steps: 

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[RiekoC]

Hello @JudithFere 

Are you using the activity Auto Detect feature for your workout?

If so, have you had a chance to manually start & stop your exercise on the Charge 5 to see if your workout shows up in the app?

[JudithFere]

Hi

thanks for your response. However, hese are activities that are exercise
shortcuts on my Charge 5 so autodetect isn't applicable...