Fitbit pairing and sync

[sutty61]

Does anyone know if fitbit are doing anything to resolve this issue regarding android 13 upgrade, as I couldn't sync my phone so uninstalled everything and now I can't pair it again- very frustrating 

[sutty61]

Since they updated to android 13 can't sync or pair fitbit to app - anyone any suggestions or have heard if fitbit are trying to resolve?

[Odyssey13]

Hi @sutty61  your posts were merged, so you can get your replies in one place. 

[Steve_t100]

It's been an issue since late November it's now Dec. 13. Fitbit said it was looking to resolve the issue. It does not take 2 weeks. If your willing to wait cool but as of now out of luck. I recommend to go elsewhere that has better reliability. If you have an older phone with an older android that's fine to. That doesn't exist Fitbit one bit. 2 years I had nothing but up and downs since google taken over for this product.

[Eddy999]

Customer support is trained to offer 2 solutions, either go get yourself another phone in order to use Fitbit device or wait for the fix (which could be months and months). I bought a new Charge 5 and just worked for 5 days (activated 11/29 and stopped sync on 12/4).  I just got off a chat with customer support Jalene.  After spending 30 minutes in diagnosis my charge 5, then I am told that my phone or android version is not compatible at the moment.  Options are to find another phone to use or wait for the fix.  Then I said I googled the issue and it seemed it been there for a while and still didn't have a fix.  Guess what's next, Jalene replied couple messages and immediately ended the chat without letting me to have a chance to ask any further question. Can't believed I got hanged up.. what a bad customer service and I warn everyone if they consider Fitbit, think again.  But I think whoever searched the forum here is already a victim like me.

[sutty61]

Looks as if the phone doesn't recognise the app as my charge 4 and charge 5 show in phones Bluetooth and it says an app is needed for this device when the app is there. This is so frustrating and annoying and fitbit should talk to people more they could send an email or something to all their customers telling them what's wrong and when it will be resolved at least not just people in the dark with it 

[Steve_t100]

1. They can't give a timeline when the fix will be available? 

2. They assure you that they know and handled by the team? What does that even mean? This has been going on since late November and  some early December.

3. They thank you for making Fitbit a Fitbit? They just insulted you and left you in the dust all at the same time from that conversation.

4. Go elsewhere cut your losses the actual premium was cool, there will be another android update this can very well happen again. 

[linlit]

I have the same problem. Can't sync since the new update to android 13. Customer support told me to use another phone. Good thing I still had my old one. I have bought 6 or 7 Fitbits for myself and family but right now I'm thinking never again.