Fitbit screen dark and vibrating Charge 5

[jaicmericanach]

Suddenly this morning my 90%charged Charge 5 screen is blank, the watch is vibrating continually any does not sync.

thanks

[DavideFitbit]

Hi, thanks for sharing that you've been having this problem with your Charge 5, @jaicmericanach. 

The restart procedure is usually helpful with these type of display issues. In addition to the three pulse restart procedure, please try these additional steps that can also be useful with an unresponsive display: 

• Follow these steps in case you're having trouble to charge your device. 
• Sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
• If you  can't sync, tap on your profile picture > Charge 5 > Tap to see if a firmware banner appears. 
• If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

If the device does not sync at all and you're not able to change the clock face, please try to: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

[jaicmericanach]

Tried all steps 2 times. Blank screen, no sync, watch vibrating.

[JasmineSky]

I’ve been having these same problem since Friday, 7/7.  Watch face is black, can’t sync, and it only vibrates if I plug into charger.  I get no response otherwise.  What do I do to fix this?

Dawn

[jaicmericanach]

Yep. We have the same issue.

Is fearr Gaeilge bhriste na Béarla cliste.

[klassylass]

Just checking...you know these steps don't work, right?  Fitbit appears to have abandoned its customers.  I have a $150 brick, not including the outlay for different bands, spare chargers, screen protectors, etc. 

[User0987]

I'm having the same issue. I hope they provide a solution soon. 

[mitchtl]

I have the same problem, except the vibrating stopped and now is totally unresponsive. No reaction when plugged in. Unable to sync, as it will not turn on.

[KARENAinMT]

I have no clue!  Same thing here.  It would be nice if Fitbit would monitor these pages & maybe give a crap and try to help us!

[DavideFitbit]

Hi everyone, thanks for all the updates that you've shared about this so far. 

In this case, if you already tried all the steps mentioned earlier and you're still having the same problem, please get in touch with the Customer Support team as soon as possible, so they can let you know about the options available for you. You can chat with them or call them directly here for a more immediate assistance.