Fitbit screen frozen with close icon

[NewUser53]

I got my Fitbit charge 5 yesterday, but today because of  a software update, which was incomplete my screen is frozen  and can no longer use the watch. I have tried the different restarting mechanisms and even contacted the customer support, but not able to resolve this issue. Why would a software update, which failed would freeze the screen? Such a waste of 200 dollars and now I am wondering why in the first place  I decided to go with this cheap alternative rather than Apple Watch. 

[N8teGee]

Hi @NewUser53.

Unfortunately failed firmware updates (although unlikely) can cause any device to "brick" (not just Fitbit's). However if this is the case, I think this should definitely be covered under warranty. I would suggest contacting customer support (here) again and discuss which warranty options are available to you.

[NewUser53]

• Thanks ! Contacted the customer support and  was able to order a replacement.