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My Charge 5 has gone back

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‎09-29-2021 07:53 - edited ‎09-29-2021 07:57

‎09-29-2021 07:53 - edited ‎09-29-2021 07:57

Absolutely loved the Charge 5, specifically the design and easy read in bright sunshine outside. But the Bluetooth/syncing constantly going down was a real hassle.  Did virtually all the troubleshooting steps without any resolution. As a result my Charge 5 is headed back to Fitbit. Not a result I wanted but moving on … with my Garmin Forerunner 245 that doesn’t have the app elegance or nice looks of the Charge but simply works. 

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‎09-30-2021 06:12 - last edited on ‎02-28-2025 13:26 by Fitbit Moderator

‎09-30-2021 06:12 - last edited on ‎02-28-2025 13:26 by Fitbit Moderator

Hi, thank you for taking the time to share your feedback and experience with the Charge 5, @newsman. 

I'm sorry to see that you were experiencing syncing problems and that you had to return your device due to this inconvenience. The team is monitoring the issues that may present with this new device and continues to work to improve the quality of products and services. Thank you again for sharing all your feedback. 

Have a great day.  

Davide | Italian and English Community Moderator, Fitbit


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