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Charge 5 won't sync anymore

yesterday - last edited 2 hours ago by Fitbit Moderator

yesterday - last edited 2 hours ago by Fitbit Moderator

The problem with syncing my Fitbit seemed to start when the app switched from Fitbit to google! Is this a coincidence?

 I am going to change to an Apple Watch.


Moderator Edit: Clarified subject

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an hour ago

an hour ago

Hi there, @Davedocherty. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 has stopped syncing. I understand your concern, I will do my best to help you with this!

Regarding your inquiry, please note that Google being part of Fitbit now does not have to do with the syncing issues you're experiencing. 

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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