Fitbit won’t turn on

[DD14]

Good evening.  I have had my newest Fitbit for 8 months (received it as a Christmas gift).  It has been working fine, however I was swimming with it on today and when I got out of the pool noticed that it wasn’t on.  Battery was sufficiently charged before I went swimming.  Has anyone encountered this before and is there anything I can do to fix this?

[EOBfit]

My device also won’t turn on. I noticed it yesterday after swimming but it’s possible that it died the day prior and I didn’t notice. 

[DD14]

Sorry to hear.  Not a great feeling.  My Fitbit was working in the pool (and I had used it in the pool a few weeks prior with no issue).  Just frustrating that I haven't even had it for a year yet.

Update...

Looks like the issue was the battery was dead and my charging station that I usually use was not plugged in.  So yes, user error.  This isn't embarrassing at all, haha.

[RiekoC]

Hi @DD14  Thanks for the update. It's good to know that you were able to figure out why you had an issue and get it resolved. 

Hi @EOBfit , I hope that your Charge 5 was simply out of power. Please let us know if you need additional help. 

[DD14]

Thank you.  The issue still persists, as the face is black and I can't use it (not syncing/battery not charging).  I have only had this Charge 5 for 8 months, but Fitbit chat has been very helpful.

[WaxhawWoman]

This is what I'm going through too. I went swimming a few days ago, and the battery after that wouldn't hold for more than a few hours (when it had been holding for a few days). I charged it 100% multiple times yesterday, and it held only for an hour the first time, and then wouldn't even do ANYTHING after that. Nothing but black on the screen, even while "charging."  I don't know if the swimming had anything to do with it, but I had the water protection option activated.  I've had it for roughly a year and hadn't had any trouble before. The two chats I've had with helpers haven't resolved anything, unfortunately.

[DD14]

Sorry to hear.  I think the fact that my Fitbit was still under warranty had a lot to do with it.  I had worn it swimming with no issues previously, but the last time it just stopped working once I was out of the pool.

[DavideFitbit]

Hi, thank you for all the information provided about this inconvenience with the Charge 5, @DD14 @EOBfit @WaxhawWoman. 

@DD14 Thanks for confirming that you were able to recharge your device and that it is now working properly! 

@EOBfit If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

@WaxhawWoman I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.