Five dots on Charge 5

[JohnsHere]

My Fitbit watch no longer tells time!!! Five dots have appeared on the top for two days now, and nothing else. I’m getting sick and tired of Fitbit problems. My next watch will be an Apple. Does anyone have a solution?

[DavideFitbit]

Welcome to the Fitbit Community forums, @JohnsHere.  

Thank you for all the information provided about the problem that you've been experiencing with your Charge 5. 

Other users have been experiencing the same issue you mentioned earlier. Before considering other options, it's usually recommended to try the three pulse restart method described here below (using the charging cable, instead of the restart that you see on the settings app): 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable) , pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, make sure to update the firmware to the latest version available and try changing the clock face option. This has been useful for other users experiencing something similar. 

Thanks again for taking the time to share your experience and feedback about this; the team continues to work to improve the quality of products and services. 

[LoosingFaith]

Had the 5 dots with a red in the middle. Contacted customer service and they sent me another “used” Fitbit unit very quickly. Totally unexceptionable. I returned it. I purchased this New Fitbit Charge on May 27,2022 for $150.00 and now I have an old Fitbit. I was told to look at the warranty. So sad, new product that doesn’t last in this time when money is tight. I want a new unit that hopefully will work. Please fix the problem. If not, it will be time to start looking at other name brand trackers that hopefully are more reliable.

[DavideFitbit]

Welcome to the Community forums, @LoosingFaith.

Thank you for taking the time to share all your comments and feedback about this. I'm sorry to see that you had to return your Charge 5 due to this inconvenience. The team is aware of the numerous reports shared by users and every case is evaluated individually. 

Thanks again for sharing your experience. 

[JohnsHere]

All you have to do is change the clock face and it goes away.


Sent from the all new AOL app for iOS

[LoosingFaith]

It comes right back after exercising

[DavideFitbit]

@LoosingFaith Thank you for sharing your experience with this. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around.