help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Frequent “Couldn’t sync,” delayed sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2023 17:38 - edited ‎07-18-2023 17:48

‎07-18-2023 17:38 - edited ‎07-18-2023 17:48

I frequently see the message “Couldn’t sync your Charge 5”  or a similar pop up. Pressing “Fix It” resumes sync immediately. Other times, device status shows “Syncing…” for a long time. The Fitbit is usually right next to my phone. 
Charge 5 with iPhone 13 Pro, iOS 16.5.1. Bluetooth works fine, always on. Fitbit app 3.86. 

IMG_6207.jpeg

 

Best Answer
0 Votes
1 REPLY 1

‎07-19-2023 15:02

‎07-19-2023 15:02

Hello & welcome @Mike_S_M 

Sorry to see you're having problems syncing your Charge 5 to your Fitbit app. Please click the link to see troubleshooting recommendations for: Why won't my Fitbit sync?  Hopefully, the suggestions there will help. 

Rieko | N California USA MBG PE

Best Answer
0 Votes