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Frozen screen Charge 5

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‎12-21-2021 20:43 - last edited on ‎12-22-2021 03:17 by Moderator Alum

‎12-21-2021 20:43 - last edited on ‎12-22-2021 03:17 by Moderator Alum

Charger 5 screen only shows half the clock and doesn’t move any direction.  I’ve attempted to reset using the charger cord several times but the Fitbit logo never occurs.   

 

 

Moderator edit: format

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‎12-22-2021 03:16

‎12-22-2021 03:16

Hello, welcome to the Fitbit Community forums, @Jbowen4646. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

 

In this case, since you already tried the restart procedure with the charging cable and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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