GPS doesn’t work well Charge 5

[Tansi]

The GPS doesn’t work well at all. It’s so sporadic. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Community forums, @Tansi.  

Thank you for sharing this information about the trouble you've been experiencing with your Charge 5. 

If the GPS is getting disconnected during your activity, the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

Keep in mind that all devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart using the charging cable (three pulse restart method), as this has been useful for other users experiencing something similar. 

I'll be around.