GPS just stopped working Charge 5

[Jlray092]

I have both an Inspire 2 and Charge 5 (second Charge 5 as the first completely stopped working) I've been running the same route for the last 6+ years (7 miles) and up until the last update the GPS worked fine with both trackers. Now the app quits and also the GPS doesn't track - for example after I ran a half mile the app had only recorded .2 miles - I have it set to announce every half mile so when it didn't announce I checked. 

I un-installed the app, restarted my phone, all the usual fixes that fit bit suggests. nothing has helped. I Installed Map my run just to see if it was something other than the Inspire or Charge and the MapMyRun app was spot on with my 7 mile route.

So it must be something with the app. 

Moderator edit: format

[DavideFitbit]

Hi, I appreciate the information that you've shared about this inconvenience with your Charge 5, @Jlray092. 

From what you mentioned, it seems that you already tried a few steps shared in the forums to try to resolve this problem. If you haven't done so already, please make sure that you've tried the other steps suggested in this thread.  

If you continue to experience the same problem afterwards, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.