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Getting an update on a support case

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‎09-09-2024 09:27

‎09-09-2024 09:27

My Charge 5 has stopped heart rate and sleep tracking etc.  I opened a case on 29/8 (Case ID 8-3940000036945) and am still waiting to hear back.  I can see that there was an update to the case 6 days ago (and it still says the case is in progress) but I have no idea what the update was.  Is there any way to track what is happening with a support case?

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‎09-09-2024 11:33

‎09-09-2024 11:33

Hello @Ceri77 

Unfortunately, none of us here have access to that kind of information, not even the Moderators.

You will have to contact Support, give them the case #, and ask them if they will provide any info about the update.

Rieko | N California USA MBG PE

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