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Google account issue

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‎02-03-2023 03:00

‎02-03-2023 03:00

I set my charge 5 up yesterday using my preferred email. Today I tried to claim the Premier membership which defaults to my Google account. Everytime I enter the password it says invalid, the password is correct because I can access my Google account. Does anyone have any idea what I am doing wrong please

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‎02-03-2023 03:47 - last edited on ‎08-30-2024 10:38 by Fitbit Moderator

‎02-03-2023 03:47 - last edited on ‎08-30-2024 10:38 by Fitbit Moderator

@julie267 Welcome to the Fitbit community!

Sad to hear that you're having issues with your Fitbit account. Please try logging in using your credentials for the Fitbit dashboard:

Fitbit Dashboard Login 

If your credentials won't work here, use the "forgot password" option.

If this won't work for you, here's how to contact Fitbit Support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎02-03-2023 04:03

In response to Talahthas

‎02-03-2023 04:03

Thank you for your response. I have tried forgot password and logging out of fitbit and Google so will try you link for fitbit support. Here's hoping. 

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‎02-03-2023 05:12

In response to julie267

‎02-03-2023 05:12

@julie267 You're welcome, thanks for your feedback!
I'm sure they can help you out.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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