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Google account issue

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‎02-03-2023 03:00

‎02-03-2023 03:00

I set my charge 5 up yesterday using my preferred email. Today I tried to claim the Premier membership which defaults to my Google account. Everytime I enter the password it says invalid, the password is correct because I can access my Google account. Does anyone have any idea what I am doing wrong please

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‎02-03-2023 03:47 - last edited on ‎08-30-2024 10:38 by Fitbit Moderator

‎02-03-2023 03:47 - last edited on ‎08-30-2024 10:38 by Fitbit Moderator

@julie267 Welcome to the Fitbit community!

Sad to hear that you're having issues with your Fitbit account. Please try logging in using your credentials for the Fitbit dashboard:

Fitbit Dashboard Login 

If your credentials won't work here, use the "forgot password" option.

If this won't work for you, here's how to contact Fitbit Support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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‎02-03-2023 04:03

In response to Talahthas

‎02-03-2023 04:03

Thank you for your response. I have tried forgot password and logging out of fitbit and Google so will try you link for fitbit support. Here's hoping. 

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‎02-03-2023 05:12

In response to julie267

‎02-03-2023 05:12

@julie267 You're welcome, thanks for your feedback!
I'm sure they can help you out.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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