HSV stopped tracking Charge 5

[Svdv]

Hi!

HSV stopped tracking after the 1st day. Does anyone know how to fix this? I restarted the fitbit charge 5 already and made sure the wristband isn't too loose. Thank you!

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Community Forums, @Svdv.  

I appreciate all the information that you've shared about what you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

Please keep in mind the following to make sure you see your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.

For more detailed information, see What should I know about health metrics in the Fitbit app? In case the HRV is being tracked but it's not being shown in the app, please try the following steps as well: 

1. Log out from the Fitbit app.
2. Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
3. Restart your phone. 
4. Log back in and check if you're able to see your information properly. 

Hope this helps, I'll be around.