Tuesday I opened support chat for my recently bricked Fitbit. After I rejected the 50% off offer, my agent said he would report my situation to his team, and hopefully they would do more for me than he was able to do. It was late, I didn't ask for an estimated timeline or how the team would communicate their decision to me. Or if they would communicate that decision.
If you recently used support chat about your bricked charge 5, I have a few questions:
1. When did you contact them?
2. What was the chat resolution?
3. Did you get any follow up from Fitbit?
4. What was the resolution of the follow up?
5. How did they contact you?
Thanks, and sorry to all the users impacted by this problem.
Moderator Edit: Clarified subject
