Haven't received Charge 5 Returns Label & Authorization Code

[KimWatts14]

FitBit, 

We have called the Support Team several times now to request a Returns Label and Authorization code to return the latest FitBit Charge we recently bought, we have been told each time we will receive the email to allow us to return the item in line with your return policy but we never receive the email, and yes we have checked the Junk folders. Please can you issue the Returns Label and Authorization Code as stated on your returns policy as we want to return the item!! Alternatively provide us with an email address to contact your support team, always suspicious when an organization doesn't allow you to contact them via email by the way!! 

Kim Watts

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @KimWatts14  you've posted in the community forums and we're just users of the Fitbit devices, not customer support. I'll see if a Fitbit Moderator can stop by to offer assistance. Fitbit support is actually best done via chat, but why not call them again. 

[KimWatts14]

Hi Odyssey13 - That would be great if you could, I dont seem to be getting anywhere with either the Chat or Customer Services through Telephone, they all tell me the same thing but i haven't received any returns label or authorization code! Having to result in posting in all forums, social media etc until someone at FitBit actually actions my returns request. Thanks

[AndreaFitbit]

Welcome to the Fitbit Community, @KimWatts14 and thank you for your assistance @Odyssey13. Thank you for letting us know that you haven't received your Return label.

I updated your case and you should receive the label soon.