Haven't received refund for Charge 5

[domenico.anto]

My device stopped working one year after purchace and although they promised to provide full refund they never did. I was asked to set up a payoneer account and wait up to 6 weeks. 8 weeks later I asked them why the transaction was not processed and they relpied with an automated email "we closed your case as it's been a while since we heard from you''

Moderator Edit: Clarified subject

[RiekoC]

Hello @domenico.anto 

I'm going to flag your post to the Moderators. Although they aren't able to help directly, they might be able to notify the right team about your refund.

[LizzyFitbit]

Hi there, @domenico.anto. @RiekoC Thank you for always helping our members!

@domenico.anto Thanks for sharing these details with us, and I'm sorry for the inconvenience this has caused. I understand how you're feeling and please know this feedback will help us to evaluate our processes, as well as prevent this from happening again.

Regarding your Charge 5, while I don't have access to the refund process, I'd like to get you connected with our Support team so they can provide you with an update. To do so, I’m sharing a link to a form for you to fill out so we can look into this further. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

[domenico.anto]

Hi Lizzy, I just filled up the form, thank you.

[LizzyFitbit]

@domenico.anto It's nice to see you again.

You're welcome, thanks to you for doing so. Rest assured that your case is in good hands and you'll receive a response from them soon!

[RiekoC]

Thank you so much @LizzyFitbit for your assistance.