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Heart Rate Inaccurate Charge 5

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‎06-06-2022 19:21 - last edited on ‎06-07-2022 10:11 by Moderator Alum

‎06-06-2022 19:21 - last edited on ‎06-07-2022 10:11 by Moderator Alum

When I am working out doing strength training, I can feel my heart rate is elevated and my Charge 5 says 90 bpm, which is definitely inaccurate. Anyone know of any troubleshooting or fixes I can try for this?

 

 

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‎06-07-2022 10:11 - last edited on ‎11-22-2024 06:06 by Fitbit Moderator

‎06-07-2022 10:11 - last edited on ‎11-22-2024 06:06 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Microlady.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5. 

There are some general recommendations that have been useful for other users experiencing something similar. If you haven't done so already, please follow the instructions in this article to imrove the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading. 

In addition, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

button charge 5.jpeg

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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