help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate light won’t work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2022 11:21

‎03-22-2022 11:21

My Charge 5 says it’s not on wrist (eda testing for example) when it is. The light against wrist won’t turn on at all. I have restarted it both from settings menu and the usb, I have charged it full. Customer support link does not work from app, leads to an empty page again and again. What to do? 

Best Answer
2 REPLIES 2

‎03-23-2022 01:02

‎03-23-2022 01:02

Hello @Sirith 

 

If the light against wrist is not working anymore you need to change the device via warranty. You should contact your vendor or Fitbit to follow the procedure for that. 

Best Answer

‎03-23-2022 01:17

‎03-23-2022 01:17

Hello @Sirith 

 

This sounds a bit silly but have you checked that it’s turned on?  Sometimes things get turned off by accident.

 

Scroll down from the Clock Face screen to Settings, tap, then scroll up and check that Heart Rate is switched on and shows a blue dot.


If it’s switched on but no light then you need to get a replacement.

 

I hope you can get through to Support or the place you bought it from if you need to.

 

Best Answer