Heart rate stops working randomly Charge 5

[Dacidrwneb]

You would think it would notify you or something but i guess that's too much for Fitbit 😑

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Dacidrwneb.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5. 

Unfortunately there is not option for the device to notify you when it stops tracking heart rate. I would recommend that you post this idea in the Feature Suggestion board of the Community, since this section is regularly monitored by the team of developers. Make sure to post your idea including as many details as possible. 

Regarding the problem with the heart rate monitor, if you haven't done so already, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

In addition, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around.