Heart rate while running - very inaccurate Charge 5

[allan473]

I have several watches - Apple Watch, 2 Garmins, and a chest strap I can use with the garmins. While doing my daily runs my heart rate averages around 115  with all of the above.

However, with my Charge 5 it always reads above 200. I have worn it tight, loose, both wrists. I have worn it high on my wrist, low on my wrist. No difference.

Have others had this problem? The hr while running is not consistent, it is consistently 80 or more points too high.

This happens only when I am exercising. My resting heart rate is between 52 and 55 no matter what watch I wear.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5 and that you already tried a few steps to improve the accuracy, @allan473.  

In addition to the steps you mentioned earlier and the recommendations mentioned in this article to improve the accuracy of heart rate information, I recommend that you try restarting the device again using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around. 

[allan473]

Thanks for getting back to me David. I followed your advice but it made no difference. Here is a screen shot from today

[DavideFitbit]

@allan473 Thank you for confirming that you already tried all the troubleshooting steps suggested earlier.  

In this case, since you already tried the restart procedure with the charging cable and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They have specialized tools and will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.