Why doesn’t the GPS work? Charge 5

[liseivar]

Why doesn’t the GPS works ?? Suddenly I cannot see the map . I want to see the place where I run 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @liseivar.  

Thank you for sharing this information about the issue you've been experiencing with your Charge 5 and the GPS route. 

If the GPS is getting disconnected during your activity, the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar. 

In case this is a problem related to the Fitbit app not showing you the map, please try the following steps as well:

• Log out from the app.
• Restart your phone.
• Log back in to check if you're able to see the map. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

I'll be around.