Hourly Step counter not syncing with app

[casthedestroyer]

My hourly step counter is not syncing with the Fitbit Charge 5. The counter is working on the Fitbit Charge 5 but the hourly step counter is not syncing on app. I have tried deleting the app and reinstalling it. I have tried resetting the Fitbit Charge 5. 

[DavideFitbit]

Hi, thank you for sharing that you've been experiencing this issue with your step count for the Charge 5 on the Fitbit app, @casthedestroyer. 

Could you please confirm if you're also having issues to see any other information after you sync? Like calories and heart rate.  

In the meantime, please try the following steps: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings. 
• Restart your phone. 
• Log back in to check if you're able to see the step count. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

I'll be around.