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White screen Charge 5

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‎10-06-2022 23:45 - last edited on ‎10-19-2022 11:16 by Moderator Alum

‎10-06-2022 23:45 - last edited on ‎10-19-2022 11:16 by Moderator Alum

so, this randomly happened last night. My Fitbit was completely fine before I got in my car and when I got out of my car the screen was a bright white rectangle. I didn’t bang it or subsequent other damage that would affect the screen. I put it in the charger because the battery was low hoping it would sort it out, but no avail. I have pressed the button on the charger and held it but that didn’t work either. 


any help is welcomed 

nathan 

 

 

Moderator edit: subject updated for clarity

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‎10-19-2022 11:15 - last edited on ‎11-06-2024 03:43 by Fitbit Moderator

‎10-19-2022 11:15 - last edited on ‎11-06-2024 03:43 by Fitbit Moderator

Hi, I appreciate all the information that you've provided in the forums about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the restart procedure, @Nathan179.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more information. In this case, they will let you know how to proceed. 

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


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