How I fixed my Charge 5 blank screen

[Macho]

I was convinced this fitbit would be another piece of electronic waste but after hours i got the thing working again.

i have an android phone. i went into settings and went into clock faces, and tried to install a different face.

The system showed there were pending and failed installs I told it to try to continue to install the failed updates.

The updates went through I was then presented with an option to update the firmware , which I was able to do.  1st my phone would not communicate with the devices I had to use the 3 button trick several times to finally connect to it, I knew I was connected by being able to change or at least see the new clock face get pushed into the device,  Once I could see proper communication the fitbit device was able to take in the new firmware update and function again. 

Moderator Edit: Clarified subject

[RiekoC]

Hello @Macho 

Thank you for sharing what steps you took to get your Charge 5 working again. Hopefully, this will help other users dealing with a similar issue.

[MarreFitbit]

Hi there, @Macho. Welcome to the Fitbit Community Forums. Thank you so much for taking the time to share the steps that worked for you, it's nice to hear that the issue with your Charge 5 is now solved. 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@RiekoC Thanks for your participation! 

[Macho]

**UPDATE**

Got it going only to realize there is a new problem with it, it's won't hold battery charge dies after about 15 hours

[RiekoC]

Hello @Macho 

When my Charge 5 started having rapid battery drain, I restarted and recharged my device multiple times over several days. This process eventually got my Charge 5 "unstuck" and the battery life went back to lasting 6-7 days. Although there's no guarantee that this will work, it might be worth a try.