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How do I pair my Fitbit device to my new phone?

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‎02-15-2023 14:02 - last edited on ‎02-16-2023 04:52 by Fitbit Moderator

‎02-15-2023 14:02 - last edited on ‎02-16-2023 04:52 by Fitbit Moderator

how do I pair my new Samsung mobile phone to fitbit?

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎02-16-2023 04:55 - edited ‎07-12-2023 06:28

‎02-16-2023 04:55 - edited ‎07-12-2023 06:28

Hey there, @rustym. Thanks for stopping by in the Community Forums. 

To properly pair your Fitbit device to your new phone, please try the steps below:

  • Unpair your Fitbit device from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device again.
  • If there is no connection, restart your Fitbit device.

Also, would you mind confirming if you have a Charge 5 or another Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-16-2023 04:55 - edited ‎07-12-2023 06:28

‎02-16-2023 04:55 - edited ‎07-12-2023 06:28

Hey there, @rustym. Thanks for stopping by in the Community Forums. 

To properly pair your Fitbit device to your new phone, please try the steps below:

  • Unpair your Fitbit device from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device again.
  • If there is no connection, restart your Fitbit device.

Also, would you mind confirming if you have a Charge 5 or another Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer